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Free AU Shipping on orders over $60

Free gift with all orders

Australian made

Delivery

DELIVERY INFORMATION

Australia

STANDARD SHIPPING*

*Free when you spend $60 or $9.95 flat rate for all orders under $60

  • We send our packages with Australia Post
  • Delivered within 5 working days* (Metro)
  • Delivered within 7 working days* (rest of Australia)
  • Select standard shipping at checkout

EXPRESS SHIPPING via Australia Post 

$15.00 flat rate Australia wide

  • We send our Express packages with Australia Post
  • Delivered within 3 working days* (Metro)
  • Delivered within 4 working days* (rest of Australia)
  • Select express shipping at checkout

We aim to dispatch all orders within 1-3 business days, however delay’s my be experienced during peak promotional periods and with COVID-19 Restrictions

Returned to Sender

Should a parcel be returned to METIS due to any of the following reasons we are happy to arrange a redelivery:

  • An incorrect, incomplete or insufficient address provided by the recipient
  • The parcel is not collected from the Post Office
  • The parcel is rejected

A charge of AUD$9.95 will apply and your order sent via regular post.

International

International – Please visit the COVID-19 UPDATE section for a list of countries where shipping is currently suspended. Delivery times below may differ due to the current COVID-19 situation.

METIS is proud to offer international delivery to our overseas customers. NOTE: we do not ship to Europe (including UK).

NEW ZEALAND: $30 AUD flat rate for all orders. Please allow 5 – 7 working days for delivery.
ASIA & PACIFIC: $40 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery.
NORTH AMERICA: $39 AUD flat rate for all orders.. Please allow 6 – 10 working days for delivery.
SOUTH AMERICA: (excluding Peru) $45 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery.
AFRICA: $45 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery.
EUROPE (NON EU/UK*): $45 AUD flat rate for all orders. Please allow 6 – 10 working days for delivery. *Albania, Armenia. Belarus, Gibraltar, Iceland, Kosovo, Lechtenstein, Macedonia, Norway, Russian Federation, Switzerland, Turkey, Ukraine, and Vatican City State. *We are unable to ship to the EU/UK at this time.

Parcels are delivered by trackable international express courier.

Custom Fees

International delivery costs do not include any taxes or duties applied by the destination country and it is important to note that there are some restrictions and limitations imposed by certain Customs Authorities. It is advised to contact your local customs office for any information on what these charges, limitations and restrictions may be. Any additional charges (if applicable) are the sole responsibility of the delivery recipient.

http://auspost.com.au/business-solutions/international-post-guide.html#/

Please note that in accordance with Australian export regulations, we are required to declare the exact value and status of each parcel. We are also prohibited by law from identifying an order as a gift for export purposes.

If you decline to pay the applicable taxes and duties and your order is returned for this reason, or due to the total order exceeding limitations and restrictions, initial shipping costs will not be refunded.

Delivery of International Orders

A signature is required for international deliveries and it is the sole responsibility of the receiver to provide an address where someone will be available to receive and sign for the parcel. Please note that international couriers will NOT leave a parcel unattended.

Should a parcel be returned to METIS due to any of the following reasons, and a re-delivery requested by the recipient, a fee of AUD$40 will apply:

  • Multiple unsuccessful delivery attempts
  • Incorrect or incomplete address is provided
  • Failure by recipient to contact the delivery service in their receiving country to arrange a re-delivery
  • If the parcel remains unclaimed by the recipient or,
  • Failure to pay duties/taxes applicable to the receiving country

Should a refund be requested due to any of the above reasons for the return, the initial shipping charge will not be refunded.

Tracking details are forwarded to the email address provided at time of ordering (be sure to check your junk/spam folder).

It is the responsibility of the recipient to monitor the tracking of the parcel. Please contact our team at info@metisskin.com  should you require further details regarding your order or its delivery.

Currency
All orders and applicable shipping costs are in Australian Dollars (AUD)

Payment Information 

Payment over the Internet can be made via our secure check out pages using Visa, Mastercard, Amex, PayPal.  All prices are quoted in AUD ($) and include Goods and Services Tax (GST).

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