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If you are not completely satisfied with your order, that’s ok – you have up to 16 days from the date of purchase to return your product, subject to the below.
Only items purchased on the Metis Skin website can be returned to metisskin.com for refund or exchange.

If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase.

If you’ve used less than 10% of the product, we’ll only offer a product exchange. If you’ve used more than 10% of the product, no refund or exchange can be given.

We can’t exchange or refund gift vouchers or promotional items.

Items to be refunded must be returned to us. You are responsible for the shipping and additional postage charges.

Please send all returns and refunds to the below address:

Metis Skincare
4-6 Meeks Road, Marrickville

If you have received an incorrect order please contact us at info@metisskin.com as soon as you can with your order number and details of the incorrect or damaged product.